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Happy Thanksgiving! Take advantage of our Online Holiday Sales. LeChat offices are closed 11/26-11/29. Orders placed 11/25 – 11/29 will be processed on 11/30.
LeChat Nails

Terms and Conditions

User Terms and Conditions for Sales

DISTRIBUTORS MAY GAIN ACCESS THROUGH LECHAT’S DISTRIBUTOR LOGIN.

LeChat’s acceptance of User’s purchase order is expressly limited to and made conditional upon User’s acceptance of the User Terms and Conditions for Sales contained herein. Any other terms and conditions which are in addition to or different from those contained herein, which are not separately agreed to in writing, are hereby objected to and rejected by LeChat. LeChat warrants that at the time of shipment, the Products covered by User’s purchase order shall meet LeChat’s specifications and shall be free of all defects in design, workmanship, or material. LeChat makes every effort to display accurately the colors of our products that appear on the website. However, the actual colors you see depend on your monitor, and we cannot guarantee the accuracy of your monitor’s display. We apologize for any inconvenience this may cause you. These Terms and Conditions constitute the entire agreement of the parties with respect to the subject matter hereof.

Security

LeChat’s ecommerce platform uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions and is also used by our Merchant Services provider Chase Bank. If fraudulent charges are made to your credit card, you must notify your credit card company in accordance with its rules and procedures. Under the Fair Credit Billing Act, your credit card company cannot require you to pay more than $50.00 of the fraudulent charges.

Product Diversion

User acknowledges that LeChat is selling the Products to User for Consumer’s personal use or for distribution through LeChat’s authorized channels of distribution. User agrees that it shall not divert Products to other resellers that are not authorized distribution channels of LeChat, including but not limited to mass retailers. In the event that LeChat determines, in its discretion, that User has diverted Product to non-authorized channels of distribution, LeChat shall have the right to refuse to make further deliveries to User, in addition to all other remedies available to LeChat at law or in equity.

Promotions and Coupon Codes

From time to time, LeChat will offer our Users promotions. Please follow the guidelines associated with the promotion. Only one coupon or promotion code may be used per order, and one code per customer unless otherwise stated. Please review all orders carefully prior to submitting them. Unless otherwise stated, all promotions are set to expire at the date and time posted for PACIFIC STANDARD TIME. Promotions are only valid within the Continental United States unless otherwise stated. Void where prohibited by law.

Payment Terms and Payment Methods

All payments for Products shall be made in United States Dollars and paid in full prior to shipment. LeChat currently accepts Mastercard and Visa for online orders (the cards must have a US billing address). LeChat is not responsible for credit card processing issues, web issues, or incorrect information submission. If your shipping address is different from your billing address, please notify LeChat immediately after placing your order so that we may make the correction. Contact Customer Service at 1-800-553-2428.

Sales Tax

We are required to charge state and local Sales Tax (which will be automatically charged to your order) on all orders shipped in the state of California. Salons, Spas, and distributors that have a Vendor ID can request a Sales Tax Exemption form that we will keep on hand for all future orders.

How to Place Catalog & Telephone Orders

You can place orders by calling our Customer Service Department at 1-800-553-2428, Mon-Fri (except Holidays) 9 am PT – 4:30 pm PT. Please note that not all web offers, promotions, or shipping incentives are available when ordering by phone.

How to Place Online Orders

Placing online orders with LeChat is quick and simple!

  • Sign in (if you are an existing customer) or press SHOP NOW.
  • Search or browse for your favorite products and add them to your shopping cart by clicking on the “Add to Cart” button.
  • Apply any coupon or promotion codes to your order by entering the code into the “code” field in your shopping cart.
  • Click the “Checkout” button.
  • If you have not signed-in or created a new account, you will be asked to do so now.
  • Review, update, or add your shipping address. If different from the billing address, please click HERE to contact Customer service or call 1-800-553-2428
  • Select the shipping method.
  • Enter your payment information.
  • Review your billing address and update it if needed.
  • Review your order for accuracy (Order Confirmation Page) and press the “Submit Order” button.
  • View & print your receipt.
  • Receive the order confirmation email.

Canceling and Modifying Orders

To cancel or modify an order, please call the LeChat customer service team at 1-800-553-2428.

SHIPPING AND RETURNS

Orders are shipped Monday – Friday, excluding Holidays. If you place an order on a weekend day or national holiday, it will be processed and shipped the next business day.

LeChat offers FREE shipping on all “Standard Ground” orders for Professionals over $150 shipped in the continental USA. Orders to Consumers and Professionals over $25 and under $150 are charged a flat $5.00 Shipping Charge for “Standard Ground” Shipping ONLY in the Continental USA.

Priority Air Shipping (Under Construction)

International Shipping (Under Construction)

Shipping Confirmation e-mail

Once LeChat Ships your order, you will receive an Invoice e-mail that itemizes the items shipped along with the shipment tracking details. If you have any questions, please click on the “Message Us” link or call Customer Service at 1-800-553-2428.

Return/Exchange Policy

Unless otherwise stated, specials, promotions, or any products purchased using an incentive or coupon code are not eligible for return or exchange. Product Returns are subject to a 20% restocking charge.

Customers are responsible for all freight charges for refused and returned shipments. Shipping charges are not refundable. Please note that we can process returns and refunds only for items purchased directly from LeChat. Items sent as gifts from our website can only be returned by the original sender. Gift orders can only be exchanged by the recipient for identical merchandise if the item arrived damaged.

LeChat must receive a request for the exchange of damaged merchandise within ten (10) days of receipt of merchandise. LeChat has the right to refuse returns. There are no returns of products due to misuse. We will not accept returns without a Return Materials Authorization (RMA).

When sending in a return or exchange to LeChat please follow these instructions:

  1. Call CUSTOMER SERVICE at 1-800-553-2428
  2. Indicate a reason for your return or exchange and how you would like your credit to be applied,
  3. Request an RMA number. IMPORTANT: Returns without RMA’s WILL be refused
  4. Include the packing slip and provide the RMA with your return (if you do not have your packing slip, please indicate the order number and RMA on a separate piece of paper)
  5. Wrap the package securely
  6. Attach your return address
  7. For your protection, we recommend that you use UPS or Insured Parcel Post so that shipment can be tracked.

Ship your return to the address indicated below:

LeChat Nail Care Products
228 Linus Pauling Drive
Hercules, CA 94547
Attn. Returns

Please allow up to 30 days for a credit to be applied to your account.

Comments? Questions? Please contact us at info@lechatnails.com

Terms and Conditions of Use

General

Welcome to lechatnails.com. Please review the terms that govern your use and purchase of products from our website. Your use of our website constitutes your agreement to follow and be bound by those terms (the “Agreement”). LeChat reserves the right to change or revise the terms that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the terms as changed.

Website Content and Use of Intellectual Property

The content of our website is intended solely for personal, non-commercial (except for product purchases) use by our Users. You acknowledge and agree that all content and materials available on the website, including but not limited to the LeChat name and logos, are protected by the United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. This website does not permit copyright infringement activity. We may remove any content of any kind from a user if properly informed that the applicable user content infringes on another’s copyright rights. It is the policy of LeChat to terminate the user accounts of repeat infringers. If you believe that any User Contributions violate your copyright, please contact us at sales@lechatnails.com.

LeChat owns all worldwide right, title, and interest in and to all documentation, contents, graphics, designs, data, ideas, “look and feel,” compilations, and other materials included within the website, and all modifications and derivative works thereof, and all intellectual property rights related thereto. Except as expressly authorized by LeChat, any use, copy, reproduction, display, performance, modification, or transmission is strictly prohibited. Notwithstanding the above, you may download a copy of the content and materials on the website for your personal non-commercial use, provided you do not: (a) modify or copy the materials; (b) use the materials for any commercial purpose or for any public display (commercial or non-commercial); (c) remove any copyright or other proprietary notations from the materials; or (d) transfer the materials to another person or another server. This license shall automatically terminate if you violate any of these restrictions. No right, title, or interest in any downloaded materials is transferred or granted to you because of any such downloading, copying, or through the use of social media features connected with this website. Certain materials, such as images and product descriptions, may have been provided by our vendors for use within our website. Accordingly, all data, images, and other materials, including logos and trademarks, are protected by their originating organization and/or corporate entity and are used with their expressed permission and may not be re-used for any purposes.

LeChat may change or modify the content of our Website from time to time.

User Content

The website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, user images, hashtags, and other interactive features (collectively “Interactive Services”) that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Content”) on or through the website. LeChat does not permit copyright infringement activity. We may remove any content of any kind from a user if properly informed that the applicable user content infringes on another’s copyright rights. It is the policy of LeChat to terminate the user accounts of repeat infringers. If you believe that any User Content violates your copyright, please notify us at info@lechatnails.com.

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

You may use the social media features provided on this website. You must not, however, take any action via these social media features that is inconsistent with any other provision of these Terms of Use. We may disable any or all social media features and any links at any time without notice at our discretion.

Any website from which you are linking, or on which you make certain content accessible, must comply in all respects with these Terms and Conditions of Use. You agree to immediately remove any content posted on these social media features containing LeChat trademarks or logos if the Company asks you to do so based on a breach of these Terms of Use.

All User Content must comply with in their entirety comply with all applicable federal, state, local, and international laws and regulations. Additionally, your User Content does and will comply with these Terms and Conditions of Use.

Any User Content you post to the website will be considered non-confidential and non-proprietary. By providing any User Content on the website, you grant us and our affiliates and service providers, and our licensees, successors and assigns, the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose, including advertising. You represent and warrant that you own or control all rights in and to the User Content and have the right to grant the license granted above to us and our affiliates and service providers, and our licensees, successors, and assigns.

You understand and acknowledge that you are responsible for any User Content you submit or contribute, and you have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

Information collected by LeChat and uses

By using LeChat’s Website, you consent to our use of your information as described. We collect personally identifiable information about you to the extent you specifically provide to us. We use this information to: provide products, services, and membership benefits you request; improve the content of our site; enhance your shopping experience; and for our marketing and promotional purposes only.

In addition to the personal information you provide us, LeChat uses technology that lets us know what type of browser you are using, the website from which you enter LeChat, and the pages you view as you tour our website. This technology does not identify you personally – it simply helps us compile statistics about our guests and their use of our website. We use these statistics to improve our website design and content. If LeChat implements new technology or introduces new services, your continued use of the website following changes means you accept the changes, so we encourage you to visit often. LeChat reserves the right to use such information to identify a user if safety and/or security issues arise or to comply with legal requirements.

LeChat Communications to You

You agree that LeChat may send electronic mail to you to advise you of changes or additions to this website, about any LeChat products or services, or for purposes as LeChat deems appropriate. If you prefer not to receive promotional information, please click on the unsubscribe box within the marketing e-mail you receive as a result of using LeChat’s Website.

Accuracy

LeChat is not responsible if information on our website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, or availability. We reserve the right to modify the content or correct any errors or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We have made every effort to display accurately the colors of our products that appear on the website. However, the actual colors you see depend on your monitor, and we cannot guarantee the accuracy of your monitor’s display. We apologize for any inconvenience this may cause you.

Indemnification

You agree to defend, indemnify, and hold LeChat and its officers, directors, employees, agents, licensees, successors, and assigns harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) incurred or suffered by them in connection with any claim arising out of or related to: (a) your use of the website; (b) your breach or violation of these Terms and Conditions of Use; (c) your dispute with another user; or (d) the unauthorized access to any password-protected area of the website using your password. LeChat reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not, in any event, settle or otherwise dispose of any matter without the prior written consent of LeChat.

Disclaimer

THIS WEBSITE AND ALL CONTENTS OF THE WEBSITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE WEBSITE, THAT USE OF THE WEBSITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH USE OF OUR WEBSITE, AND THAT LECHAT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.

Limitation of Liability

The products available on this site include professional formulas, which may cause undesired effects if used without the necessary expertise. Please note that the use of such products is at your sole risk and that you assume full responsibility for any and all results of usage. IN NO EVENT SHALL LECHAT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS, AND FUNCTIONS RELATED THERETO. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL LECHAT’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED DOLLARS ($100.00) IN THE AGGREGATE.

Termination

This Agreement constitutes a binding agreement between you and LeChat and is effective until terminated at any time by either you or LeChat. LeChat may terminate this Agreement immediately without notice and accordingly deny you access to the website. If you become dissatisfied with the website, your only recourse is to immediately discontinue use of the website. These Terms and Conditions of Use shall be governed by and in accordance with the laws of the State of California, without regard to conflicts of law provisions. Any controversy involving LeChat arising from or in any way related to these Terms and Conditions of Use or your use of the website shall be heard in the appropriate State or Federal court in Contra Costa County, California, and you irrevocably consent to the jurisdiction of such courts. User of Website is noticed that LeChat has the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the website.

Web Accessibility

LeChat is firmly committed to compliance with the Americans with Disabilities Act. As part of this commitment, we are continually improving our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions about improving the usability or accessibility of the website, please forward them to marketing@lechatnails.com

To provide feedback regarding LeChat’s policy of accessibility, the following toll-free TTY number also is available 800-553-2428.

If you need any other assistance, you can message us through Facebook messenger by clicking HERE.

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